Refund Policy
1. Digital Goods & Services
Due to immediate consumption of compute and third-party text processing resources, all sales are final unless an exception below applies.
2. Exceptions
- Task failure: Paid but our system failed to deliver due to our error — full refund after verification.
- Duplicate charge: Refund of the duplicate amount.
- Disputes: Contact 249998620@qq.com or QQ: 249998620 within 7 days.
3. No Refund Scenarios
- Change of mind after successful delivery.
- Minor formatting issues in source files that automated processing cannot fix.
Having trouble? Get one-to-one support
For translation failures, formatting or payment issues, we will help reproduce the problem, locate the cause and verify the fix with your file.
Open QQ profile / Add support
QQ：249998620
Please include your order number or task ID, the issue and a screenshot. Tap Add Friend on the profile. If QQ does not open, copy the number and search for it in QQ to add us.
Email：249998620@qq.com